Refund Policy

We hope you never have to return a product, but if you do we will do our best to satisfy your expectations and help you to be happy with your purchased items.

Returns

Our policy is valid for 28 days from the date of shipping. If 28 days or more have elapsed from this date, we will be unable to offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for covering the full cost of the return of any items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, typically between 3-5 working days, depending on the payment provider. 

Late or missing refunds (if applicable)

If you don't receive a refund, first check your bank account again and then contact your credit card company or payment provider. Payments may take several days before the refund is officially posted. Should there be any further issue, please contact Nawara Jewellery.

Sale items

 Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges 

Our exchange policy only extends to products which, after review, are deemed to be defective or damaged. If you wish to exchange your purchase for the same item, please contact us.

Shipping

To return your product, please contact us.